Senior leaders bring Carolyn in when bold ambition must be realized in market. She’s built brands, store concepts, and customer experiences from start-ups to Fortune 100s, and she’s focused on how the relationship between customer experience and commercial growth is fundamentally being rewritten. She holds a WSET Level 3, because some things are worth studying properly. Traveling through Australia, New Zealand, China, and Japan for two and a half months reinforced her belief that the space beyond your comfort zone is where the best ideas live.